Pausing your account
Sometimes things may need a little pause and a reset. We completely understand this.
Pausing the account is an option available on some contracts (please speak to support or your success team for more information on your contract).
Pausing allows you to stop gathering leads and leave your instance as it is, ready to come back to within an agreed amount of time.
You may still have to pay a small fee whilst on pause, and this is worked out based on the volume of data currently held in your instance.
1) Speak to Support
Raise a support request to initiate the process. Our team may ask a few questions and offer assistance to resolve any urgent issues.
2) Our Success Team will be in touch
Our success team will send an email and may request a call to set the process going.
3) Pausing the account
Your instance will be shut down meaning you will no longer be able to access any leads or content within it. All hosted LPs and domains will be switched off.
Cancellation
We're really sorry to hear you're looking to cancel your subscription and license with Databowl. Here's some information to assist you.
1) Speak to Support
Raise a support request to initiate the process. Our team may ask a few questions and offer assistance to resolve any urgent issues.
2) Our Success Team will be in touch
Our success team will send an email and may request a call.
3) Our accounts team will be in touch
Our accounts team will contact your directly to resolve any outstanding invoices.
4) Closing the account
Your instance will be shut down meaning you will no longer be able to access any leads or content within it. All hosted LPs and domains will be switched off.
5) Give us feedback
We're proud of our software, but understand that sometimes things aren't always perfect. The more we know about issues you faced, and what your decision to leave was, will help us assist our other customers and help us grow in the future.
A member of the success team will send you an exit form to fill out which will only take a few minutes to complete.
🚀 Need More assistance?
If you're stuck or if this isn't something you or your team is comfortable with, then please open a new chat/ticket (chat icon in the bottom right of the screen) or email support@databowl.com.
We're here to assist with any questions you have, and if required we can quote on actioning work like this for as part of our Marketing Services.